WordPress Experts at Your Service

Q: What are your support hours?

Our support hours are from 9 AM - 5 PM (GTM+2). Monday to Friday. Support provided after hours and over weekends are charged 1.5x our standard hourly rate. We try our best to provide support tickets with an initial response within 24 hours.

Q: What is SEO and why is it important?

Search Engine Optimisation (SEO) refers to how well your site performs in a Google search. It is in your best interest to optimise your pages and images to ensure that your website and content features on any given Google search. Our Business support solution also provides a detailed technical SEO audit to ensure that any site errors or questions are attended to.

Q: Do you have a creative team to help me with my website?

At Azapi we place a lot of emphasis on the way your website looks and how it connects with your target audience. Our creative team consists of designers, copywriters and strategists. Our team will review your site and provide you with some feedback on how to improve the design of your website for improved user experience and how to use content to connect with your audience.

Our team of in-house developers and support staff are ready to help you get the most out of your WordPress website.

Book Your Free Consultation

Website Support that Checks All the Boxes

Your WordPress website deserves lots of attention and while website upgrades, maintenance and security checks can be tedious and a frustrating process, it does not have to be. Simply ask and we will get your site up and running smoothly again.

Find out more

Our Process

Preparation

Starting off with a comprehensive backup of your site, we will create a temporary development environment to do the necessary maintenance, so that it doesn't affect your live site.

Website Updates and Fixes

Our team will run WordPress and plugin upgrades. We will then run a series of diagnostics (tests) to ensure that your website is functioning and inform you whether your site requires any additional technical fixes.

Quality Assurance

Once all the updates, upgrades and fixes have been completed you will be able to review the temporary development site before making the changes live.

Preparation

Starting off with a comprehensive backup of your site, we will create a temporary development environment to do the necessary maintenance, so that it doesn't affect your live site.

Website Updated and Fixes

Quality Assurance

Once all the updates, upgrades and fixes have been completed you will be able to review the temporary development site before making the changes live.

Website Solutions that Work for You

Find the website solution that best matches your requirements.

R 3000 *

Starter Support

Once-off Website Maintenance
Includes: Website Backup, Plugin Upgrades and Testing
Technical Review and Feedback
Design and Content Recommendations
*T&C's apply
Get Started

Standard Support

Once-off Website Maintenance
Includes: Website Backup, Plugin Upgrades and Testing
Technical Review and Feedback
Design and Content Recommendations
Image Optimisation
Basic SEO check
Recommendations for Site Performance Enhancements
*T&C's apply
Get Started

R 8000 *

Business Support

Once-off Website Maintenance
Includes: Website Backup, Plugin Upgrades and Testing
Technical Review and Feedback
Design and Content Recommendations
SEO Optimisation
SEO Report and In-depth Technical Recommendations
Setup, Review and Optimise Google My Business
1-hour consultation with our team
*T&C's apply
Get Started

Frequently Asked Questions

Why does my website need maintenance?

Your website is a single entity that forms part of a complex ecosystem called the internet. Azapi uses the WordPress platform, various plugins, and other 3rd party systems to showcase your website to users on the world wide web.

It is important to note that regular maintenance on your website is required to ensure that all these systems work together in harmony so your website can continue to work optimally. Failure to do so typically results in a 'broken' website or leaves your site vulnerable to hackers and other security risks.

Our web specialists will ensure that your site is running the latest version of WordPress, plugins have been updated and that any bugs and fixes are attended to.

Our team will be in contact with you if there are any further fixes required or issues with plugins. Additional fixes and work required will be charged at standard development rates and be commissioned once a quote and subsequent approval is given by client.

Entrust Azapi with your client's prized possession and they'll love you for doing it.

Do I need to update my site regularly or is it sufficient to do this once-off?

Our once-off website support package will ensure all technical and security features of your site is up to date. It is important that this is done regularly to ensure the latest security updates and versions are installed.

Regular website maintenance can be done through one of our WordPress Care Plans. Contact us to discover some of the benefits in utilising our monthly care options.

What can I do to prevent my site from being hacked?

The first step to ensuring the safety of your website is to take the necessary preventative steps. Our team can assist in using industry leading technolgies to ensure that your website is secure, data is protected and website performs optimally. In addition, continually monitoring your website and associated activity will help to keep your website secure. We can notify you of any suspicious activity and how to take the necessary steps to secure your site in case of hacking attempts or security breaches.

Our WordPress Care Plans offer various solutions in securing your website and monitoring activity to ensure your online platform is secure. Find more information about our WordPress Care Plans here or contact us for more info.

What are your support hours?

What is SEO and why is it important?

Do you have a creative team to help me with my website?

WordPress Care Plans for On-going Support

WordPress plugins are created by multiple authors and are regularly updated to newer versions to comply with the latest version of WordPress or to address security issues and bugs.

As is the case with any update, there is a slight chance that once completed some minor issues may arise which could possibly lead to further functionality problems.

It is for this reason that it is crucial to have a web specialist on hand to continually monitor your website so as to regularly update plugins, rollback plugins, replace plugins or even adjust the theme to ensure optimal performance.

Find Out More

The road to happy clients starts here.

We'll be your "technical support and development partner".

Supporting you and your clients in the background.

Michael Daiber

They have the ability to listen and always make sure that the problem gets addressed and solved. Their staff is knowledgeable and forward thinking. I can state with confidence that our organisation has grown as a result of the incredible support and exposure we have enjoyed from Azapi.

Jan Theron

I have had dealings with Azapi since 2012 and I am very pleased & satisfied with their client service as well as their products. Azapi's support & professionalism always delivers peace of mind and ensures that my website and my on-line presence & marketing is under control. Thank you, Azapi, you are awesome and it is always a pleasure to do business with you.

Kerry Canestra

Azapi are an Amazing Service Provider- They have always been quick to respond to any support that we have needed. Thanks for your great service.

Kobus Engelbrecht

Azapi is knowledgeable and very professional. We highly recommend them.

Book a FREE consultation

Please complete the form below and we'll get back to you as soon as possible.

We Are There When You Need Us.

Let us solve your web support issues as quickly and smoothly as possible.

Phone

+27 87 8200 780

Email

support@azapi.co.za

Our Locations

Cape Town
Durban
Johannesburg

We offer phone, remote and email support Monday to Friday 8h30 to 17h00.

Weekend support is limited to urgent support emails only. Please send all support emails to support@azapi.co.za.

* If urgent, please add "URGENT" to the email subject line.